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RETURNS POLICY 

 
We are a family owned and run business, which has been serving the needs of pet owners since 1982. 
 
We are never happier, than when our customer’s pets’ needs have been met!
 
We are happy to offer advice and further information on ANY item that we sell…we would rather answer 20 of your questions honestly and fully, and end up with no sale, than have no communication from you, and so end up with you buying an unsuitable or unwanted item.
 
However, we know that buying online can be an awkward business, so below you will see our returns policies, for various reasons for return. Please have a read of them BEFORE you bid/buy, and if there is anything you don’t like about them, with the greatest of respect,please do NOT buy from us. 
 
UNWANTED ITEMS
We will accept returns of unwanted items, providing:
Provided the above is adhered to, we will refund your original purchase price, in full.  We will not refund any postage costs involved with the transaction.
Should an item be returned to us:
We will NOT refund, and the item will be returned to you. No exceptions. Our decision is final.  
 
UNSUITABLE ITEMS
We are MORE than happy to offer any further information on our items, prior to you buying. We will always do our best to recommend the most suitable item for your needs.  Please ask us about sizes / colours etc. before you buy, so we can save you the bother of guessing and returning. However, if you do find an item is unsuitable, we are happy to replace or refund your original purchase cost ( We will not refund any postage costs involved with the transaction), providing:
Should an item be returned to us:
We will NOT refund, and the item will be returned to you. No exceptions. Our decision is final.  
 
FAULTY ITEMS
We take great pride in our stocks and service at PEARL'S (Pet Care). Each and every item is closely examined by at least one person upon delivery to us; again, when being put in to stock; and a final time before being dispatched to our
ebuyers.  Usually this include three different members of staff.  If, however, you are unlucky enough to to receive a damaged or faulty item from us, we will, of course, do all we can to help. 
We will offer you a replacement (which you don’t have to accept), OR refund providing;
Provided the above is adhered to, we will refund your original purchase price, in full AND your return postage.
Should an item be returned to us:
We will NOT refund, and the item will be returned to you. No exceptions. Our decision is final.
 
We are a 100% honest business. We are here to HELP our 1000s of customers, both instore, and online. We feel that by having, by law, to detail our returns policy, we may come across as overly cautious. We are not. We treat each and
every customer as an individual, and always have done. We believe there is nothing that can’t be resolved with some friendly communication and mutual respect! We are NOT ‘a computer’, we are a family of real people, just like you….and we enjoy treating our customers as PEOPLE, rather than faceless electronic transactions!
Returns address:
PEARL'S (Pet Care)
Tolbooth Street
Forres
Moray
Scotland
IV36 1PH
 
This returns policy does not apply to good purchased instore.


CONTACT US
Call Us:01309 671166
EMAIL US
Email:sales@pearls.org.uk